激勵結構視角下的管理模式在口腔科中的作用

韓雪松　李秀娟　王淑紅

[關鍵詞] 激勵結構;口腔科;管理;工作能力;工作質量;依從性;滿意度

[中圖分類號] R197.32? ? ? ? ? [文獻標識碼] B? ? ? ? ? [文章編號] 1673-9701（2021）22-0073-04

The role of management mode from the perspective of incentive structure in the Stomatology Department

HAN Xuesong1? ?LI Xiujuan1? ?WANG Shuhong2

1.Department of Stomatology， Affiliated Hospital of Nomrmal University， Hangzhou? ?310015， China; 2.Department of Stomatology， Tongde Hospital of Zhejiang Provincial， Hangzhou? ?310012， China

[Abstract] Objective To explore the application value of management mode from the perspective of the incentive structure in the Stomatology Department. Methods A total of 90 patients with oral diseases in the Department of Stomatology in the Zhejiang Provincial Tongde Hospital from January 2018 to December 2019 were studied. Forty-five patients from January 2018 to December 2018 were selected as the control group and underwent routine management. Forty-five patients from January 2019 to January 2019 were selected as the observation group and underwent a management model from the perspective of incentive structure. Both groups were provided with medical services by the same group of doctors （n=20）. The doctors' work ability， service quality， patient compliance， satisfaction， and risk incident rates were compared between the two groups. Results The work ability score （84.62±5.94） points， the work quality score （85.44±5.44） points， compliance （95.66%）， and satisfaction （97.78%） of the observation group were higher than （75.02±6.06） points， （76.10±6.08） points， 77.78% and 80.00% of the control group， and the difference was statistically significant （P<0.05）. Conclusion The application of the management model from the perspective of incentive structure in the Stomatology Department can promote the improvement of the work ability of department doctors， improve the quality of dentistry work， and help improve patient compliance and satisfaction. It has promotion value.

[Key words] Incentive structure; Stomatology Department; Management; workability; Work quality; Compliance; Satisfaction

口腔科是對口腔疾病予以診斷、治療和預防的場所，主要包括口腔內(nèi)科、口腔外科、修復和正畸等，在改善患者口腔健康中發(fā)揮著重要作用[1-2]。口腔科是醫(yī)院的重要科室，其服務質量可對醫(yī)院整體形象產(chǎn)生直接性影響。該科室工作繁瑣、任務重，稍有不慎便可導致一系列風險事件的發(fā)生，影響疾病治療工作的開展，或是導致患者原有疾病加重，引起醫(yī)患糾紛[3-4]。現(xiàn)階段，口腔科醫(yī)生服務主動性差，熱情不高，主要是根據(jù)患者身體狀況和病情變化來進行治療的，未能滿足患者個人需求。如此一來，患者配合度和依從性不高，疾病治療成效一般。因此需要在口腔科管理中采取一種科學規(guī)范的管理制度，以提高科室醫(yī)生工作熱情和積極性。激勵結構是一種新型管理模式，可為科室工作質量考核的公平公正性提供保障，通過激勵制度，肯定表現(xiàn)出色的醫(yī)生，獎勵其成就，使得口腔科醫(yī)生在本職工作中更加認真熱情，可為患者提供更為優(yōu)質的醫(yī)療服務，對緊張的醫(yī)患關系有明顯的緩解作用，促進患者治療工作滿意度的提升[5-7]。在此背景下，我院在口腔科管理工作中應用激勵結構視角下的管理模式，現(xiàn)報道如下。