彼得·泰勒：項目經理要學會“偷懶”

尉艷娟

人物簡介

彼得·泰勒（Peter Taylor），演講者、作家和培訓師，從事項目管理20余年，是項目管理領域暢銷書《懶惰的項目經理》（The Lazy Project Manager）的作者。該書出版十余年來，久居項目管理類暢銷書榜單。該書中，他用簡潔、真誠、幽默的口吻倡導項目從業者要學會“偷懶”：聰明地工作，而非努力地工作。他的其他著作包括《三十六計》（The Thirty-Six Stratagems）、《領導成功的項目管理辦公室》（Leading Successful PMOs）、《微笑的項目經理》（The Project Manager Who Smiled）等。

作為一名演講者，他被譽為“項目管理界最具娛樂性、最能激動人心的演講者”，他向近30個國家的數萬人做過演講。他的演講80%是娛樂和互動，20%是關鍵知識學習，他信奉“先娛樂，再教育”。他認為，當人們樂在其中的時候，一定能學到東西。

他寫過一本與中國智慧相關的書《三十六計》，書中介紹了每種計策的現代案例，他相信項目管理從業者能夠從中國智慧中汲取營養，比如行動前沉思，這是現代項目經理需要特別注意的方面。他提醒項目經理不能在忙碌中迷失方向，要始終銘記項目的愿景，從日常瑣碎中抽身出來去關注項目的健康和進展。雖然沒造訪過中國，但他認為在過去的20年里，很多令人驚嘆的工程成就都發生在中國，因此中國的項目管理一定很先進。

他曾采用“平衡PMO法”幫助眾多名企建立PMO，他認為保持PMO平衡的秘訣是5Ps：人（People）、流程（Process）、宣傳（Promotion）、績效（Performance）、項目管理信息系統（Project Management Information System）。在他看來，PMO領導者需要具備的關鍵技能包括：對項目和項目管理充滿熱情；熱衷溝通；擅長談判；熱衷領導變革；敢于與眾不同。

他強調，溝通不當是項目失敗的頭號“殺手”，溝通的重點是，在正確的時間以正確的方式向正確的人傳達正確的信息。

他感嘆道，隨著項目管理認證、培訓、教育的發展，“非偶然項目經理”的時代已經來臨。項目管理是每個人都能從中受益的寶貴技能。越來越多的組織工作將是項目導向型的，掌握項目管理技能的人將極具優勢。

Interview

Part Ⅰ： “We can all learn from Chinese PM wisdom”

Q1. It seems that you have a sound understanding of Chinese PM wisdom since you have published books titled “The Thirty-Six Stratagems”. What do you think we can learn from Chinese PM wisdom？ How can Chinese PM wisdom help project management practice？

Peter Taylor： I really wouldnt say that I have a sound understanding of Chinese wisdom but I was set a challenge by one of my publishers to write a modern day version of “The Thirty-Six Stratagems”and I loved the opportunity to read the original book， consider the messages and seek modern examples of the stratagems.

I definitely believe that we can all learn from Chinese PM wisdom， and Chinese wisdom in general. There is a calmness to such wisdom： deep consideration of contemplation and thought before action and this is what many project managers around the world keep forgetting. They are so busy with being busy that they dont act in a good way by keeping in mind the longterm goals and objectives of the projects and rising above the day-to-day activities to assess the projects health and progress. Im not suggesting that you delay action but only that such action is considered， and options evaluated before moving on.

Q2. Have you been to China？ Whats your impression on project management practice in China？

Peter Taylor： Sadly no， I have never been to China， but I would love to have that opportunity. To see the country， meet the people， and speak at Chinese PM events and even deliver some training there would be amazing and a great experience for life.

I cant really say too much about my impression of project management practice in China beyond reflecting that some of the most amazing engineering achievements have happened in China in the last 20 years and therefore project management must be well advanced in China.

Part Ⅱ： “Work smarter and not harder”

Q3. Would you please offer some tips for project managers to work smarter？

Peter Taylor： This is the essence of my book The Lazy Project Manager， what I refer to as ‘productive laziness or working smarter and not harder. The book lists many points of effective working from the start of the project through to the end of the project， and all the hard work in the middle. Top tips for success in the ‘lazy way：

1） It is important for you to stay ahead of the game， start confidently， dress appropriately， get the upper hand and anticipate – keep your eye on the end game.

2） Manage your sponsor， understand them and what they want from you and the project – make sure you know whats in it for them.

3） And manage the project creep， which is inevitable but manageable with a good and proven change process linked to an appreciative use of the ‘parking lot.

4） Avoid a communication breakdown through an open， honest， effective communication process that suits each individual.

5） Have fun， which will help the project but be careful in your use of ‘fun – encourage a good level of humor amongst the project team.

6） Breathe normally and stay calm， plan for project challenges and when they do happen， make sure you filter problems， delegate what you can and prioritize what is left over in order to keep the project on track.

7） Make your project attractive， get the best team and keep them feeling ‘loved – know what ‘loveindividuals want.

8） Avoid swamping yourself with communication and demands for your time， and by all means have an open door， but be a good manager and close it some of the time for the greater good of the project.

9） Always be open to learning more， from the project knowledge and history， by talking openly to project team members so that you can learn the lessons that are there to be learned and share everything by telling others what you now know.

Projects are difficult. I am not suggesting that they arent， but there is a better way to approach these vehicles of change. I believe that is to be productively‘lazy.

Q4. Your book The Lazy Project Manager has been an Amazon bestseller. In your opinion， what are the reasons for its popularity among readers？

Peter Taylor： Yes， it has been an incredible success and is still in the project management book charts around the world 10 years after its first publication， for which I am very grateful. It has given me the chance to travel a lot of the world and meet/speak to many， many people： 350 presentations， 25 countries， over 80，000 people to date.

Why has this been a massive worldwide success in the world of project management？ I believe that the book is a ground-breaking work incorporating humour， brevity and honesty， aided by references to Italian Economists， Monty Python， Field Marshalls in the Prussian army and Dinosaurs （of course）. So， its a project management book very unlike anything that came before it， or since in reality. People genuinely seem to love it and the word has spread and keeps spreading.

Part Ⅲ： “Balanced PMO is the most effective”

Q5. You have successfully established PMOs for world-famous companies using a self-designed‘balanced PMO methodology. Would you please briefly introduce the methodology？

Peter Taylor： As with most things in life （and business）， getting a balance right can prove to be far more effective， especially in the long run， than having a single focus that ignores other key elements. The same is true of the PMO. A balanced approach will definitely pay dividends and will not only ensure that the PMO is as effective and efficient as possible but will also aid the acceptance of the PMO by the rest of the organization.

For example， if your PMO is created solely for the purpose of being the ‘project police ， then you will be in for a very short run. Theres no doubt that the role of policing projects is one part of the PMOs responsibility but not the only part； such an approach may work for a short period of time， but it is not sustainable.

And if your PMO is focused on firefighting， then again it will work for a while but not beyond that as it is demoralizing to only work on problem projects and deal with escalating issues. Far better is to prevent the fires from even starting. Be the right sort of firefighter.

One way to achieve such a balance in the PMO is to consider structuring your efforts under what I call the ‘5Ps： People， Process， Promotion， Performance， Project Management Information System.

It may be tempting to just think of the PMO as all about the process， the means to ensure that good project management is achieved through methodology and quality assurance etc. but that ignores the people side.

And it may be that your consideration is towards the project management community and your focus is drawn towards the people （projects are all about people after all） and so you direct your efforts as a PMO leader towards training and team building etc. but this ignores the project mechanics.

You may also accept the need to build a good tracking and reporting system， supported by an investment in a project management information system， to deliver the visibility of project health and progress towards business goals.

But without the inclusion of a promotional program， it could well be the case that all of the good work you and your team achieve in the areas of process and people will go unnoticed and unappreciated by both your peers and the executive.

The best PMOs balance all of these to achieve the most effective development of capability， representation of capability and sharing of capability and achievement.

Q6. According to your observation， what are the top qualities of a PMO leader in VUCA era？

Peter Taylor： Uniqueness. “Out of the box” really works for a PMO. Every PMO is and should be different. And every PMO leader should be thinking this way. Besides， every PMO needs to be ready to change as it evolves and moves with the strategic intention of the organization it supports. In the VUCA world， this is even more true.

In my book “Leading Successful PMOs”， it was noted from some research that the key skills/focus of a PMO leader should：

Be passionate about projects and project management，

Be strong in your communication，

Negotiate well for your PMO，

Be enthusiastic in leading change， and

Not be afraid to be unique： anything else is probably wrong for you and your business.

Q7. Talking about communication， what are the key factors of good communication？

Peter Taylor： Bad communication is absolutely the number one killer of a project.

To be successful， communication has to tick all four boxes： right information， delivered at the right time， in the right way， and to the right person.

Get any of those wrong and communication will fail， and mistakes will be made and expectations mis-set and from this point the project issues will escalate.

A good project manager spends perhaps even 90% of their time communicating in some way. It is where the great project managers differentiate themselves from the not so great project managers.

Part Ⅳ： “First entertain and then educate”

Q8. You are described as “perhaps the most entertaining and inspiring speaker in the project management world today”. Do you like this assessment？ Whats your comment on it？

Peter Taylor： It was a very nice comment， one of many that I have been very happy to receive over the last 10 years （not that everybody loves what I do of course， but most do， which is good enough for me）.

I was taught something in my early days of speaking and that was “first entertain and then educate”， which I have found to be an excellent advice. In my presentations you will experience perhaps 80% entertainment and engagement with my audience and 20% key learning. This way the audience enjoys themselves and meanwhile they learn from the experience. If they enjoy it， then they can always find out more afterwards.

“The Lazy Project Manager” remains an extremely popular presentation topic but I have also developed a really fun experience in the topic “The Presentation on Presentations”： we arent born to be professional level presenters but through this entertaining presentation， the ‘rights and ‘wrongs of good presentations are explored along with a ‘how to prepare for that all important event. With a few simple lessons taught through the very medium of‘presentation， the audience will take away some great ideas for improving their own technique and ‘death by PowerPoint is definitely not the outcome.

I also deliver （perhaps the only one in the world） a stand-up comedy experience based on project management humour from my book “The Project Manager Who Smiled”. This is fun and amazingly popular for conference or event evening entertainment.

So being described as “perhaps the most entertaining and inspiring speaker in the project management world today” feels pretty good to me.

Part Ⅴ： “The days of the ‘Nonaccidental Project Manager arrives”

Q9. Youve been working in the field of project management for many years. What are the attractions of this field in your eyes？

Peter Taylor： Excitement. Absolutely not 9-5 routine. Perhaps I can best answer that in referencing a ‘legacy article I contributed some time ago， where project managers from around the world were asked to consider what they would leave behind as their legacy for the project community.

“After nearly 30 years in project management， it is only natural， from time to time， to consider what legacy my fellow project managers and I will leave behind for the next generation of project managers. After all， it has been the major part of my working life and a period of intense development of the ‘profession.

Perhaps personally I can consider that my writings， including “The Lazy Project Manager”， can be one form of legacy， but in general how have the ‘Accidental Project Managers done？

I would argue ‘not bad should come back on the report； the growth in awareness of ‘project and the maturing of all of the professional communities， along with the focus on project skills and methods in most organizations is a pretty good place to be today. Plus， there is a vibrant wealth of knowledge out there（books， websites， blogs， podcasts， communities of practice， magazines such as ‘Project and so on） that project managers today can tap in to.

Yes， of course， 100% of projects are still not successful（and probably never will be） but project health is so much better these days in general and much of this is to do with the investment in project managers （training， support， certification etc.） – the days of the ‘Nonaccidental Project Manager are definitely with us.

And there is much left to be done naturally： raising the standard of executive sponsorship， connecting business strategy to project-based activity， making project management a default step on the path to the top， the ‘C level of an organization etc.

But all in all， I think we should be proud of our achievements and be confident that the generation of‘Intentional Project Managers entering the project management world today have a great legacy to build from， mainly because it is an amazingly exciting world to work in， one that deliver tremendous value to business world and to the people those businesses impact.”

Q10. Youve said project management is a valuable skill to pretty much everybody. Would you please explain it？

Peter Taylor： I think it is a skill that is about personal organization and discipline and control， with passion behind that， and that is a skill everyone can benefit from in their personal lives.

In the business place， as we see more and more organizational work being project-based， those who understand projects and project management can gain an advantage over those who do not.

In my view， there are three components of organizational activity these days： business as usual （of course）， projects as projects （pure and simple/complex and needing a dedicated project manager）， but also what I refer to as “projects as usual” （change， managed as part of the daily work of business people who may or may not have ‘project manager in their title or even resume）.

So， with that increasingly being true， I honestly believe that project management is a valuable skill to everybody.

Q11. In your view， what kind of project managers are popular in the workplace？

Peter Taylor： The ones who care about people， about their teams， about their stakeholders. And those who care about the outcomes of their projects.