Logistics in the Ecommerce Era

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Plans of business expansions and holiday vacations have been shattered and ruined by the pandemic.Memories of Christmas dinner and going to the local store without precautions are engrained in our minds.The world’s behavior has shifted to adapt to the consequences of a pandemic.

疫情破壞了企業的業務拓展計劃和人們的假期安排。不用采取防護措施就去享用圣誕大餐、光顧本地商店——如今這些都是我們腦海中抹不掉的回憶。世界已然轉變自身的習性去適應疫情造成的種種后果。

2 Many people are experiencing losses in business,losing employment and many other effects.The global ecommerce has over 3.5 billion registered users in 2020,providing many companies to grow in a new business concept without the brickand-mortar store,and additional office workers.Ecommerce business has allowed supporting businesses to grow,in particular,the logistics industry.

2 很多人生意虧損，失去工作，還受到諸多其他方面的影響。2020年全球電商擁有超過35 億的注冊用戶，這使許多公司以全新運營理念發展，不用開設實體店，也沒有額外的辦公人員。電商的興起促使其配套行業發展壯大，尤其是物流業。

3 As one of the oldest and largest industries,logistics is predominantly owned and operated by the older generation who has operated businesses with the same routine and procedures.Many logistics companies are still practicing the traditional method of doing business,with back and forth communication to negotiate and coordinate detailed requirements.However,consumers in the ecommerce era are now demanding faster decision-making and transparency.With the right technological solution to handle multiple procedures,many important tasks such as administration,operations coordination,financial background check and verification,etc.can now be handled by complex computation algorithms instead of humans.

3 物流業是年頭最久、規模最大的產業之一，主要由上一輩人執掌和打理。他們在企業的管理運營上循規蹈矩。許多物流公司至今仍在沿用傳統方法運營，即與客戶反復溝通，就具體需求協商解決。然而，電商時代的消費者如今需要的是更快的決策和信息的透明。恰當的技術解決方案能夠應對多重程序，從而使復雜的計算算法得以取代人類完成諸如行政管理、運營協調、財務背景核驗等重要任務。

4 Companies can reduce miscommunication,mishandling,minimize delinquent accountsand improve customer service levels by creating a logistics technology that can perform job functions,such as Customs Clearance Procedures,Sales-Marketing Cross Promotion,Driver Instruction and Operation Procedures,Warehouse and Airline Operation Procedures,Invoice and Payment Reminder,and others.

4 創建一種能夠履行若干工作職能的物流技術，能讓物流公司減少信息誤傳和處理失當，最大程度削減拖欠賬款，提升客戶服務水平。這些職能包括辦理清關手續、實行交叉推廣營銷、發布駕駛指令及業務流程、執行倉庫及航空公司運行程序、提醒出具發票和付款等。

5 The logistics industry involves many various parties in running its operation such as Shipper,Domestic and International Transport,Consignee,Customs officers,Warehouse Personnel,Accounting and others.This is a full operation which needs to be administered and monitored in order to be executed properly.With the help of technology algorithm,multiple information will be able to be distributed and delivered to the right operator’s smartphone device and will speed up notifications,operations,and processes.

5 物流業在運營過程中會與托運人、國內國際運輸系統、收貨人、海關人員、倉庫員工、會計等各方打交道。為了確保一整套操作下來不出紕漏，就需要對其實施管理和監控。在技術算法的協助下，大量信息不僅能夠被準確推送到相關業務人員的智能手機上，還將加快信息的告知、業務的運轉及工作的進程。

6 Another key feature is the Face/Vehicle identification processes,allowing convenience to Shippers and Transporters to better monitor pick-up and dropoffs of shipments.With integrated technology features,the logistics industry will see improved service levels and the benefits of transparent cost structuresto each transaction.

6 人臉識別及交通工具識別是物流業的另一大特點，該技術為托運人及承運人提供了便利，使他們能夠更好地監控貨品的裝卸。利用集成技術功能，物流業既能夠提升服務水平，還能夠受益于每筆交易清晰的成本構成。

7 The pandemic has accelerated the pace of logistics digital transformation.Many new changes are seen as a result of the world crisis,including an increase in ecommerce businesses,remote work,online mobile orders and deliveries,and other changes.In order to survive as a business that has shifted away from traditional concepts,it is important to minimize costs and make smart decisions.

7 疫情加速了物流的數字化轉型。這場全球危機被視為很多新變化的源頭。這些變化包括電商隊伍的壯大、遠程辦公人數的增加、在線移動端訂單量和商品遞送量的增多等。擺脫了傳統觀念的企業要想生存，最大程度降低成本、做出明智的抉擇很重要。

8 For the logistics industry,most infrastructure job functions and operation administration tasks can be performed through a smart algorithm platform.Logistics in technology platforms will allow better communication,organization,transparency,and companies will benefit by being more cost-efficient,connected,and productive.■

8 對物流業而言，其大多數基礎架構工作及運營管理均可通過智能算法平臺完成。物流借助各個技術平臺實施，溝通會更加順暢，組織更加嚴密，信息更加透明。物流公司也會因成本效益的提高、聯系的加強、效率的提升而獲益。 □