改善患者就醫體驗背景下的智慧醫院建設實踐探究

孫峰

[摘要] 目的 探討改善患者就醫體驗背景下智慧醫院建設的實踐價值分析。方法 為改善患者就醫體驗，該院將實施醫院智慧化建設，堅持以患者為中心的服務原則，深化全院信息化建設，以改善患者就醫體驗為目標，通過優化就診流程等一系列措施，促使線上線下有效結合，大幅度增加自主服務設施數量，以達到強化智慧醫院建設的目的。為此，隨機抽取3家已推廣智慧醫院建設的單位作參考，每一單位各選2 000例就診患者分為甲、乙、丙3組進行比較，對其實施智慧醫院建設前后的患者就診滿意度進行對比分析，驗證實施智慧醫院建設前后的效果。結果 3家醫院未實施智慧醫院建設時，患者的就診滿意度分別為66.25%、72.50%、81.00%;實施后，患者的就診滿意度分別為89.50%、93.20%、96.05%。結論 經3家醫院實施智慧醫院建設前后的患者就診滿意度對比，證明實施智慧醫院建設實踐有效提升了患者的就診滿意度，提高了醫護人員診療效率，有在該院實施推廣的價值。

[關鍵詞] 智慧醫院;就醫體驗;基礎設施

[中圖分類號] R19 [文獻標識碼] A [文章編號] 1672-5654（2020）01（c）-0055-03

[Abstract] Objective To explore the practical value analysis of the construction of smart hospitals in the context of improving patients' medical experience. Methods In order to improve the patient's medical experience， the hospital will implement the intelligent construction of the hospital， adhere to the principle of patient-centered service， deepen the construction of the hospital's informatization， and aim at improving the patient's medical experience， promote the effective combination of online and offline， and greatly increase the number of independent service facilities to achieve the purpose of strengthening the construction of smart hospitals. To this end， three units that have promoted the construction of smart hospitals are randomly selected for reference， each unit selected 2 000 visiting patients and divided them into groups A， B， and C for comparison， and their patient satisfaction before and after the implementation of smart hospital construction is compared and analyzed to verify the effects before and after the implementation of smart hospital construction. Results When the three hospitals did not implement the smart hospital construction， the patient satisfaction was 66.25%， 72.50%， and 81.00%; after implementation， the patient satisfaction was 89.50%， 93.20%， and 96.05%. Conclusion The comparison of patient satisfaction between the three hospitals before and after the implementation of the smart hospital construction proves that the implementation of the smart hospital construction practice has effectively improved patient satisfaction， improved the efficiency of medical treatment and treatment， and has the value of implementation in our hospital.

[Key words] Smart hospital; Medical experience; Infrastructure

我國醫療衛生部門不斷深化改革，衛生信息化建設成為了醫療改革的重要部分，其中智慧醫院的建設越來越被醫療管理人員所重視[1]。該院為二級甲等醫院，自從2008年起開始建設任務，床位有300張左右。2013年開始建設，拆除舊樓將病房外移到臨時周轉的地方，現在已經有5年時間。但是醫院該部只有門診樓，在周轉期間床位只有230張床不到，雖然醫院是2016年底的時候通過三甲評審，但醫院至今還在建設，硬件沒有正式投入使用。為促進信息化進程的有序開展，樹立以患者為中心的診療目標，該院將采取一系列強化智慧醫院建設[2]的措施，以改進醫療質量、優化就診流程、保障醫療安全、提升服務效率。為此，隨機抽取3家實施智慧醫院建設的單位作為參考，現報道如下。