“山茶花”是怎樣煉成的

◇ 文 |本刊記者圖|

在2018年12月28日，重慶航空開通重慶直飛科倫坡航班，一群穿著旗袍的空乘人員乘坐首航航班，將重慶女孩的熱情帶到了遙遠的熱帶島國。這群重慶女孩們有一個共同的名字——“山茶花精英乘務組”。

這個乘務組既稱精英，又能夠以重慶市花“山茶花”為名，顯然個個業務技能精湛，多才多藝。

On December 28, 2018, Chongqing Airlines launched direct flights from Chongqing to Colombo.A group of flight attendants wearing cheongsam took their maiden flight, bringing the passion of Chongqing girls to the remote tropical island.Chongqing girls in this group share one name--"Camellia Elite Cabin Crew".

This crew is called elite and named after the Chongqing's city flower "camellia", obviously indicating that they possess exquisite skills and they are multi-talented.

“山茶花”的晉級之路

Steps to Become a Member of “Camellia”

山茶花精英乘務組的主要任務，是執行重要保障航班、首航航班、精品航班、重大節日活動航班等。憑借著出色的業務技能，不斷將重慶航空的品牌深入到每一個乘客心中。

要成為一朵“山茶花”，并不容易。精英乘務組成立一年多，眾多的空乘人員中，也只有63名空乘人員成功入選。

進入山茶花精英乘務組，要經過嚴格的考驗，除了本人自愿，還需要由各分部推薦，接受服務崗的審核和面試。審核包括此前的一年內有無有效投訴，有無人為原因的不安全事故和行政處罰扣分等等。

而在經歷重重考驗、成為“山茶花”之后，一旦連續12個月內出現乘務員原因有效投訴、人為原因不安全事件、行政處罰扣分等；連續6個月內出現2單（含）以上乘務員服務原因有效差評；近半年內因安全、服務、運行、行政等方面出現問題接受崗位降級或曾降過級處罰；年度病假累積達到30天以上……碰觸到這些淘汰條款，就將退出“山茶花”的隊伍，只能等待滿足考試條件后，再次申請。

The main task of the Camellia Elite Cabin Crew is to provide services to important guarantee flights,maiden flights, premium flights and flights for major festivals, etc. With excellent and professional services from the cabin crew, Chongqing Airlines has become a well-known brand among passengers.

Yet it's not easy to be a "Camellia". The Elite Cabin Crew has been built for more than a year, with only 63 flight attendants selected from numerous candidates.

Besides willingness, candidates for the Elite Cabin Crew are required to pass strict selection process, submit recommendation letter from divisions and receive reviews as well as interviews from the service post. The review will examine whether the candidate received complaints a year before or not and whether her performance' scores were deducted due to man-made security accidents and administrative punishment.

After being a member of "Camellia", the flight attendant in this group still risks being eliminated from the group if she has following behaviors∶Receiving valid complaints and having performance scores deducted due to man-made security accidents or administrative punishment within 12 months in a row; Receiving 2 or more valid bad comments about poor services within 6 consecutive months;Being demoted due to safety, service, operation,administration and other problems within half a year or being demoted as a punishment; Taking annual sick leave that accumulates to more than 30 days...After being eliminated from the "Camellia"group, candidates can't apply for the position until she passes all qualifications.

生活中的“山茶花”也有活潑俏皮的一面

精益求精的“山茶花”

The “Camellia” Group Who Pursues Excellence

在成功入選山茶花精英乘務組以后，各種提升隊員業務水平的培訓也會接踵而至。