ONE STEP TO THE SKY

ONE STEP TO THE SKY

With the Accompanied Boarding Service, flying has never been so easy!乘坐電瓶車，由專人陪伴登機——乘機從未如此舒心！

一步登機

每次來到一個陌生的機場，總是免不了手忙腳亂，遇上諸如行李超重之類的特殊情況更加不知所措。其實，白云機場的管家式全流程專人接送機服務，可讓您享受相當舒心的一站式登機。

ONE STEP TO THE SKY

If you ever have the experience of catching a flight at a strange airport, the chances are that you may well find yourself in a hurry. The case would be even worse if you are weighed down with heavy luggage. But don’t worry, as Guangzhou Baiyun International Airport is rolling out a new service that will take you to your seat or the exit as quickly as you feel comfortable.

Text by Li Qian Translation by Leo Photos by Zeng Jian

Mr. Wang and his wife took a flight from Guangzhou to Beijing on June 21st. At Guangzhou Baiyun International Airport (or Baiyun Airport), they headed towards a female staff member wearing a sash that read “Boarding Guide”. As the couple were warmly guided onto an electric shuttle cart, their luggage was taken care of by the driver. While at the check-in counter, the guide got off the shuttle cart and asked for the pair's passports. At Check-in Area C, Counter No. 17, the guide handled the check-in process (including luggage check-in) on behalf of the customers. After this was done, they were driven to the security checkpoint. Once through, another electric shuttle cart was waiting for them and they were driven to Boarding Gate A10 in no time. After all these steps, Mr. Wang took a glimpse of his watch and found that only 20 minutes had passed since the moment they arrived at the airport.

You may wonder what all this is about? It is a new speedy boarding and one-stop butler service that is offered at the airport. Thanks to his booking of the service three days earlier, Mr. Wang and his wife could enjoy the comfort of this accompanied drop-off service.

The pick-up and drop-off service is specially designed to bring ease and comfort to passengers. The offering available for online booking comes in two suites. The drop-off suite of services includes early processing of boarding passes, check-in assistance, and electric shuttle cart transport to the boarding gate. The pick-up suite of services includes pick-up at the airbridge or the shuttle bus drop-off point where a guide will be waiting, assistance with luggage claim, shuttle to any accessible point within the terminal, and assistance with inquiries at the luggage inquiry counter in the event of loss or any damage to the luggage. In addition, such value-added services as assisting passengers with application for wheelchairs, flight changes at ticket counters, and applications for temporary boarding certificates are also available upon request.

It is reported that since its launch, the pick-up and drop off service has been warmly received by passengers with hundreds of online bookings and bookings from an official WeChat platform at the airport. A source from the airport revealed that given the good prospects of the service among potential user groups like unaccompanied minors/ seniors and passengers on business trips, the airport will keep optimising the procedures of the service and extend it to a broader customer base to bring efficiency and convenience to more passengers.

Q1. Where can I book the Accompanied Boarding Service?

A:The service is available at a favourable rate by booking online from China Southern's official website, WeChat public platform, and App. You can also purchase the service at the service desk near No. 4 Gate of the Departure Hall at the airport.

Website: China Southern's official website www.csair.com (Simplified Chinese Version)→Travel→Special Offers

WeChat: www_csair_com→Value Reservation→Holiday Reservation→Special Offers

App: China Southern Airlines (Simplified Chinese Version)→CSN Holidays→Special Offers

Q2: How much do I have to pay for the service?

A:The pick-up or drop-off service costs RMB 150 per online booking, covering two adult passengers (plus one child below 1.2 m)

Q3: How far in advance should I book the service?

A:You should book the service at least two hours prior to the departure of your flight, but not more than one month in advance. You should change your booking information accordingly if there is any change to your itinerary.

Q4: What should I do to print my boarding pass in advance?

A:You should indicate your identification number in the remark field and call 020-36066858 to make a reservation when you purchase the service.

1.我在哪里可以預約到專人陪伴登機服務？

南航旅客通過南航官網、微信公眾號和南航APP三種方式進行預約，比到達機場后現場辦理更加優惠哦！

南航官網www.csair.com：首頁→旅行→特賣→進入

微信公眾號“南方航空”：南方航空→超值預訂→度假預訂→特賣→進入

南航APP：南方航空→南航假期→特賣→進入

2.我需要為此支付多少“軟妹幣”？

接送機服務在網上預約的價格為150元/次，含兩位旅客（每次可免費攜帶一名1.2米以下的兒童）。

3.需要提前多久預約？

該服務須在離航班起飛兩小時以前預訂，且有效期為下單日起一個月內，如行程變更，須聯系020-36066858更改預約信息。

4.如果需要提前打印登機牌，要如何操作？

購買服務時在備注上注明相應乘客的身份證號碼，并致電020-36066858進行預約。

南方航空

SERVICE PROCEDURES服務流程

Accompanied Boarding Service

① Go to the service desk at No. 4 Gate of the Departure Hall and find the guide who wears a sash that reads“ Boarding Guide”

② Get your boarding pass ahead of time (except under special circumstances)

③ The guide will assist you with the check-in process

④ You will be driven to the security checkpoint in the company of the guide

⑤ Go through the security checkpoint in the company of the guide

⑥ You will be driven to the boarding gate in the company of the guide

Premium Pick-up Service

① Book the service at least two hours prior to the arrival of your flight

② A guide will be waiting for you at the airbridge or the shuttle bus drop-off point

③ An electric shuttle cart will drive you around (remote bays do not apply)

④ The guide will assist you with any luggage claim

⑤ You can ask to be driven to other places within the terminal (except under special circumstances)

專人陪伴登機服務

①前往出發大廳4號門內的服務柜臺，戴著飄帶的“我幫您飛引導員”引領旅客

②提前辦理登機牌（特殊情況除外）

③專人協助辦理值機手續

④專人陪同專車送至安檢口

⑤專人陪同通過安檢

⑥專人陪同專車送至登機口

尊貴接機服務

①在航班到達前提前兩小時預約

②專人持名牌在廊橋或到達區擺渡車下車點等候

③專用電動車服務（遠機位不適用）

④協助提取行李

⑤引領至航站樓內其他地點（特殊情況除外）