When a customer finds that what she or he bought is faulty or in some other way does not line up to what the producer promises, the first step is to give the war-ranty, or any other records which might help, to the store where he or she bought the thing. In most cases, this action will produce1 . However, if it doesnot, there are2 methods the customer may use to satisfaction.
中學(xué)生天地·高中學(xué)習(xí)版
2007年3期