◇ 文 |本刊記者 高維微 圖| 受訪者提供
“反正就是帥”,這個微信昵稱,蔣益用了多年。
這個長發飄飄、一身粉色的空姐,怎么會和“帥”聯系到一起呢?
蔣益灑脫一笑:“帥就是瀟灑、酷炫、灑脫……我覺得我的性格反正就是帥。”
今年22 歲的蔣益,經歷也足夠帥氣:校籃球隊員、體育特長生、“重慶小姐”亞軍、兼職模特……如今,她還有一個更“帥”的身份——重慶航空山茶花精英乘務組空乘。
The WeChat nickname “Fan Zheng Jiu Shi Shuai” (I am handsome anyhow) has been used by Jiang Yi for years.
However, how can an airline stewardess with long hair and the pink uniform be “handsome”?
J i a n g Y i s m i l e s a n d says at east, “Handsome means unstrained, cool, easy... Anyway, I think I am handsome.”


01 蔣益在工作中總要求自己勤快一些,盡量多做事
22-year-old Jiang Yi has handsome experiences as well. She was a member of her school basketball team, a student with sports talent, the runner-up of “Miss Chongqing”, a part-time model... Now, she has another identity that is more “handsome” - an airline stewardess in Camellia Elite Crew of Chongqing Airlines.
Got Airsick When She Conducted Her First Service
蔣益從小是個“制服控”,尤其迷戀空乘制服,加上她一笑就露出八顆牙齒,總被人夸成是“空乘職業笑”,久而久之她就把自己的目標鎖定為當空姐。
高考時,蔣益陰差陽錯作為體育特長生被重慶工商大學提前錄取,沒能如愿進民航大學空乘專業。盡管如此,蔣益大學一畢業就應聘重慶航空,而且成為山茶花精英乘務組的一員。這讓她對自己更充滿信心,一心想著多做事,在乘務長和師父面前好好表現表現。
不過,蔣益的第一次飛行卻有些受挫。“好多事情一股腦兒全來了,簡直讓我措手不及。”其中最糗的,莫過于因為緊張而暈機,不得不蹲在衛生間,抱著馬桶,一邊吐一邊傷心流淚。
當晚,她蒙在被子里大哭一場。哭過之后,她開始回憶飛機上的每一個工作細節,總結經驗,調整好心態。第二天一早,蔣益又斗志昂揚地回到飛機上,順利完成了執飛工作,“嘿嘿,我這人就是這樣,睡一覺起來啥都好了。”
Jiang Yi was a “uniformaholic” since she was a child, especially the air crew uniforms. When she smiled, her eight teeth could always be shown. Therefore, her smile was always described by others as “Professional smile of airline stewardess”. So as time passed, she has been determined to become an airline stewardess.
After the National College Entrance Exam, Jiang was admitted in advance as a student with sports talent by Chongqing Technology and Business University. So she failed to be majored in air services in Civil Aviation University of China. Despite the fact, upon graduation, Jiang immediately applied to Chongqing Airlines, and finally became a member of the Camellia Elite Crew. It made her much more confident, and focus on doing good deeds. She wanted to do better in front of the purser and her teacher.
H o w e v e r, t h i n g s h a d b e c o m e disappointing during her first flight. “A lot of things just occurred at the same time, making me unprepared". The most awkward one was that I got airsick due to my anxiety. So I had to squat in the W.C, vomiting while tearing beside toilet bowl.
At that night, she cried her eyes out under her sheet. Then, she began to recall every detail on the plane to summarize the experience and to adjust her mental state. The next morning, Jiang got back to the plane with high morale and successfully finished the task, "Haha, I am such a person. Everything turns to be better after I wake up the next morning.”
The Harder You Work The Luckier You Get
平日里,蔣益特別愛笑,笑起來的樣子也格外好看,即使面對突發狀況愣住的時候,臉上也是條件反射般露出“空姐式職業笑容”,她把這種處理方式定義為“伸手不打笑臉人”。這種樂觀開朗的個性,從小到大帶給蔣益不少好運。
讀大二時,蔣益陪閨蜜參加“重慶小姐”比賽,卻沒想到一路過關斬將,拿到了亞軍。比賽過程中的一些細節,頗能佐證她的個性。
比賽少不了要比拼才藝,蔣益琴棋書畫都不會,靈機一動跳起了學校學的啦啦操。到了決賽階段的泳裝秀環節,所有女孩都打扮得“金光閃閃”,“手杖、翅膀、發圈,各種裝飾品,就我一個人光禿禿的,啥裝飾品都沒有。”

02 剛入職重慶航空不久,蔣益就加入了山茶花精英乘務組

03 體育生也有嬌俏的一面
蔣益沒有裝飾卻有信心:“她們都‘bling bling’的,那我‘光禿禿’的樣子,反倒會是亮點。”她自信地走上舞臺的“C 位”,與觀眾熱情互動,很快就帶動了現場的氣氛。與眾不同的表演,加上作為體育特長生練就的腹肌,讓蔣益成功殺入總決賽,成了名副其實的“腹肌小姐”。
蔣益雖然目前飛行時長不足兩百個小時,是個實打實的新空乘,但在遇到突發狀況時,總能依靠微笑彌補經驗不足,化解不少危機。
“我會先穩住乘客的情緒,接著馬上搬救兵,找師父或是其他經驗豐富的前輩。有經驗的空乘真不一樣,別看我們要表達的意思一樣,但她們三言兩語就把問題解決了。”能成功搬到救兵,離不開蔣益活潑、討喜的性格。
當然,光靠活潑、討喜顯然遠遠不夠。蔣益知道,要當好一個“山茶花”,還要愛琢磨、擅長學習。
“其實前輩在安撫旅客情緒時,我腦子里一直都在總結經驗。我有一本經驗記錄本,記了不少內容,比如說,在和乘客溝通時,要有身份帶入感,用更有同理心的方式進行表達。”有趣的是,蔣益在每次的總結后,總要加上那么幾句“哇!師父好厲害”“哎呀呀,乘務長真不是白當的”之類俏皮的話。
In daily life, Jiang likes to smile, and her smile makes her pretty beautiful. Even if she becomes stunned when facing emergencies, the expression she wears is still the “Stewardess professional smile”. She defines it as “Nobody will slam a person who is smiling at you”. Her outgoing and optimistic character brings her good luck all the time.
During her sophomore year, Jiang accompanied her bestie to compete in “Miss Chongqing” Competition. However, what was amazing was that she beat all her components and finally won the 2nd award. Some details during the Competition could exactly reflect her character.
In such a competition, talent is of great necessity. Jiang Yi knew little about chess, literature, paintings etc., so an idea just hit on her - dancing the cheerleading dance she learned at school. In the final stage of Swimsuit Show, all girls were dressed “glitteringly”. “Canes, wings, hair rings, and all other kinds of decoration. Only I was wearing nothing, without any decoration at all.”
However, Jiang had plenty of confidence even if she did not have any decoration, “They were all glittering, so I was a highlight because I had ‘nothing’ at all.” She walked onto the “center position” of the stage full of confidence, and interacted with the audiences. The atmosphere in the spot was rapidly lit up. The unique performance plus her abdominal muscles escorted her right to the final, becoming the real “Miss Abdominal Muscles”.
Currently, the working hour for Jiang on the plane is less than 200 hours, so she is a real rookie. However when faced with emergencies, she can always make up her lack of experience and solve many crisis with her smiles.
“I will calm down all passengers, and then I will call backup or my teacher or other predecessors that is fully experienced. Airline stewards with plenty experience are really different from me. They can solve the problems in several words while we rookies will take many sentences.” The reason why Jiang can call backup is that Jiang is very outgoing and amiable.
Of course, it is not enough to just be outgoing and amiable. She knows that to be a better member of the “Camellia”, she must learn to think, and try her best to be good at it.
“Actually when predecessors are calming down passengers, I am always summarizing the experience. I have a notebook to record my experience and I have written down a lot. For instance, I need to put myself in others shoes when I am communicating with passengers, and express myself in a more empathetic way." What is interesting is that at the bottom of each summary, there will always be some “Wow, My teacher is so good!” “The purser earns his name.” sentences like those.

04 生活中很“體育”很陽光的蔣益
The Exquisite Taste of A Student with Sports Talent
無論是參加“重慶小姐”比賽,還是當空乘執飛,蔣益從不避諱“體育特長生”的身份,她說這是她的小心思。
“在很多人的印象中,體育特長生或多或少都會有些‘莽’,但我想打破這種印象,讓更多人知道,體育特長生也很美,很文藝。”蔣益又露出了她標志性的微笑。
比如大學期間,蔣益就常常奔波于各大校園,到重慶郵電大學看櫻花飛舞,到重慶大學大學城校區看黑天鵝,或是和朋友一起躺在學校的大草坪上聊天曬太陽。
不過,“很美很文藝”的蔣益還是不失“腹肌小姐”本色。
在母校重慶工商大學,她常常和同學相約龍脊山——這里是體育生之間比拼耐力的好去處,她也喜歡和同學到縉云山的密林中探險。她說,體育生的美,是與眾不同的美,是肌肉線條分明的健美。
No matter in the “Miss Chongqing” Competition or during the flight serving as a stewardess, Jiang never avoids talking about her identity as a “student with sports talent”. She says this is her thought.
“In many people’s eyes, students with sports talent are usually ‘reckless’. But I want to break this stereotype, making more people know that students with sports talent can also be beautiful and have exquisite taste.” Jiang’s symbolic smiles climbs on her face again.
For example, during her college, Jiang used to rush around campuses. She went to Chongqing University of Posts and Telecommunications to watch the beautiful sakura; she went to Chongqing University to watch the black swan; or she just lay on the lawn in the campus, chatting and basking.
However, the “beautiful and exquisite” Jiang is still the “Miss Abdominal Muscles”.
In her alma mater Chongqing Technology and Business University, she usually gather her classmates at Longji Mountain where students with sports talent compete their endurance with each other. Besides, she also likes to adventure in the deep forests in Jinyun Mountain. She says, the beauty of students with sports talent is unique and distinctive. It is a kind of beauty reflected by clear muscles.