Comfort has been decided before getting on board

The above factors are all related to in-flight experience. However， according to Konieczny， experience prior to boarding is most critical to the perception of comfort. If you are not happy about the check-in or the following processes， it is very unlikely for you to think positively about in-flight comfort， because you have already concluded that it will not be a comfortable journey before you get on board.

Perfect Airport Experience Starts With Booking

A comfortable airline or business jet travel usually starts from your home or your office. For charter flight， the first expection of comfort is convenience. At the same time， the most convenient way is the ability to select your destination， travel date， and aircraft type on the operator’s website.

However， online booking is not yet available in China. Firstly， new customers will have to call different operators for information and quote. Secondly， due to the price war， it is a long and painful process for customers to decide which operator has the best offer. Even if you get the best quote， the process may have killed your expectation.

If a charter operator is slow in negotiation and not clear about price and service， its comfort may have already been compromised before the customer arrive at the airport. Likewise， if you have a trusted long term charter service partner， you could enjoy a higher level of comfort.

Keep passengers informed at the airport

For commercial airlines， signage directly affects passengers’ perception of comfort. Many airports have installed sensors to locate passengers， record their personal data， and send boarding information and e-maps to their devices.

For business jet operators， whether your customers are well-informed or not at the airport will determine his satisfaction of the whole trip and decide if he will choose you again for his next travel. It is always good to keep your customer informed.

The Defining Role of Lounges

Lounges of airlines and business jet operators offer an oasis for passengers to rest. If a passenger could experience warm service， tasty food， and comfortable seat in your lounge， he or she would not be so picky about his or her time on board.

According to a German research， a lounge should offer seats catering to different sitting positions for enhanced comfort. Screens displaying boarding information and green plants will also improve comfort level and foster a relaxed mood of your passengers.

Boarding Gate

You will be able to see your aircraft at the boarding gate. Many people do not understand why business jets are painted in colorful livery. The reason is， according to research， if a plane is eye-catching， its passengers will be more pleased and comfortable. This is what we refer to as the WOW effect.

On board， the temperature should be set at 18 degrees℃. But even on top class business jets， it is recommended to allow passengers to adjust and control the temperature， because the choice alone can improve the travel experience.

If a business jet operator could successfully achieve the rules mentioned above， it will be capable to offer a comfortable and convenient travel experience for its passengers.