讓服務(wù)融入每一個(gè)細(xì)節(jié)

2004年初，韓國(guó)獨(dú)資企業(yè)世高光電子有限公司把1000萬(wàn)美元的背投式鏡頭項(xiàng)目放在了威海經(jīng)濟(jì)技術(shù)開(kāi)發(fā)區(qū)，這是該公司兩年中在這里的第四次投資。

兩年前，世高光電子項(xiàng)目到威海考察投資環(huán)境，雖然意向投資額只有15萬(wàn)美元，但威海經(jīng)濟(jì)技術(shù)開(kāi)發(fā)區(qū)并沒(méi)有因投資少而怠慢客商。外商到達(dá)時(shí)已臨近深夜，開(kāi)發(fā)區(qū)一邊安排專人接待，一邊安排好食宿，讓客商實(shí)實(shí)在在有了回家的感覺(jué)。本來(lái)客商計(jì)劃還要去外地進(jìn)行考察，但威海開(kāi)發(fā)區(qū)的熱情服務(wù)讓韓商當(dāng)場(chǎng)決定在該區(qū)投資。開(kāi)發(fā)區(qū)在很短的時(shí)間內(nèi)就為其整理好了文字材料，辦理好了工商注冊(cè)、稅務(wù)登記、廠房租賃等手續(xù)，并配套好了水、電、氣、暖等基礎(chǔ)設(shè)施。優(yōu)質(zhì)的服務(wù)換來(lái)的是更多的投資，世高光電子在半年后二次增資。在16個(gè)月的時(shí)間內(nèi)，這家韓資企業(yè)連續(xù)三次追加投資，總投資額達(dá)到2000萬(wàn)美元，成為區(qū)內(nèi)最大的外資企業(yè)之一。他們生產(chǎn)的數(shù)碼相機(jī)、手機(jī)光學(xué)鏡片100%外銷，小鏡片生產(chǎn)技術(shù)處于全球領(lǐng)先水平，在世界市場(chǎng)占有率達(dá)到13%。

威海經(jīng)濟(jì)技術(shù)開(kāi)發(fā)區(qū)完善的服務(wù)體系引來(lái)的不僅僅是世高光電子項(xiàng)目，良好的投資環(huán)境使其迅速成為吸納外來(lái)資本、承接國(guó)際產(chǎn)業(yè)轉(zhuǎn)移的密集區(qū)和隆起帶。截止到2003年底，開(kāi)發(fā)區(qū)共引進(jìn)外商投資項(xiàng)目532個(gè)，合同利用外資14億美元，實(shí)際利用外資5.74億美元。其中投資過(guò)千萬(wàn)美元的項(xiàng)目40個(gè)。投資來(lái)源地涉及韓國(guó)、日本、美國(guó)、英國(guó)、比利時(shí)和中國(guó)的臺(tái)灣、香港等20多個(gè)國(guó)家和地區(qū)。其中，區(qū)內(nèi)入駐韓資企業(yè)314家，占全部外商投資企業(yè)的60%，實(shí)際利用韓資3.36億美元，韓方常駐開(kāi)發(fā)區(qū)人員達(dá)500多人，是韓國(guó)人在山東半島最大的聚集區(qū)，韓資企業(yè)成為開(kāi)發(fā)區(qū)最大的投資伙伴。

短短11年時(shí)間，威海經(jīng)濟(jì)技術(shù)開(kāi)發(fā)區(qū)何以成為吸引外來(lái)投資的一片熱土？答案還是真情服務(wù)。 威海經(jīng)濟(jì)技術(shù)開(kāi)發(fā)區(qū)從建區(qū)初，就把投資軟環(huán)境建設(shè)作為優(yōu)化投資環(huán)境的重要方面，確立了“服務(wù)就是招商”的指導(dǎo)思想，全力營(yíng)造親商愛(ài)商的濃厚氛圍。在開(kāi)發(fā)區(qū)，內(nèi)資外資一視同仁，大小項(xiàng)目不分親疏。為加強(qiáng)與外商的聯(lián)系，該區(qū)成立了外商聯(lián)誼會(huì)，定期舉辦聯(lián)誼活動(dòng)，拓寬與外商的溝通渠道。開(kāi)發(fā)區(qū)管委會(huì)還經(jīng)常組織外商投資企業(yè)代表座談會(huì)，幫助外商解決生產(chǎn)、生活中遇到的各類問(wèn)題。

面對(duì)投資商對(duì)服務(wù)層次要求越來(lái)越高的實(shí)際，威海經(jīng)濟(jì)技術(shù)開(kāi)發(fā)區(qū)及時(shí)在服務(wù)方式、服務(wù)內(nèi)容以及服務(wù)質(zhì)量等方面做出調(diào)整，著力于建設(shè)審批“一條龍”服務(wù)、項(xiàng)目建設(shè)全過(guò)程服務(wù)和生產(chǎn)經(jīng)營(yíng)的全方位服務(wù)三個(gè)服務(wù)體系。早在3年前，他們就成立了投資服務(wù)中心和項(xiàng)目辦理中心，從項(xiàng)目審批前的資料整理、工商注冊(cè)、稅務(wù)登記，到開(kāi)工建設(shè)過(guò)程中的土地規(guī)劃、水、電、氣、暖配套，到生產(chǎn)經(jīng)營(yíng)中的各類問(wèn)題都實(shí)行“一條龍”服務(wù)。區(qū)內(nèi)金融、保險(xiǎn)、工商、勞動(dòng)保護(hù)、海關(guān)、商檢、外匯結(jié)算、社會(huì)仲裁、法律咨詢等保障機(jī)構(gòu)一應(yīng)俱全，為海內(nèi)外投資者在生產(chǎn)生活中提供入駐援助、租賃援助、法律援助、醫(yī)療援助、入學(xué)援助和旅游咨詢等便捷、可靠、周全的服務(wù)。

在威海經(jīng)濟(jì)技術(shù)開(kāi)發(fā)區(qū)，為外商提供優(yōu)質(zhì)服務(wù)、幫助外商排憂解難的事可以說(shuō)是俯拾皆是。 總投資2500萬(wàn)美元的友石半導(dǎo)體項(xiàng)目在建設(shè)過(guò)程中，一家建筑公司聘用的部分農(nóng)民工回家收小麥，一度影響了工程進(jìn)度。在外商還不知情的情況下，開(kāi)發(fā)區(qū)主動(dòng)與建筑公司協(xié)調(diào)，重新調(diào)整施工力量，保證了友石半導(dǎo)體項(xiàng)目實(shí)現(xiàn)了當(dāng)年立項(xiàng)、當(dāng)年開(kāi)工建設(shè)、當(dāng)年就順利投產(chǎn)。以生產(chǎn)磁導(dǎo)線產(chǎn)品為主的東威電子項(xiàng)目，要求電壓絕對(duì)均衡穩(wěn)定，不能出現(xiàn)停電故障。在項(xiàng)目洽談時(shí)，開(kāi)發(fā)區(qū)當(dāng)即承諾為他們拉設(shè)專線，保證生產(chǎn)萬(wàn)無(wú)一失。總投資1000萬(wàn)美元的日都食品項(xiàng)目，由于沒(méi)有征用預(yù)留土地，而又急于上馬二期工程，開(kāi)發(fā)區(qū)15天就為其辦好了土地征用手續(xù)。去年春天，威東日食品公司突然出現(xiàn)大面積停電，如不及時(shí)解決，冷庫(kù)里數(shù)百噸原料和成品將變質(zhì)，企業(yè)將蒙受巨大損失。開(kāi)發(fā)區(qū)主動(dòng)與供電部門聯(lián)系、協(xié)調(diào)，在很短時(shí)間內(nèi)恢復(fù)了供電。如今，威東日食品已成為區(qū)內(nèi)的骨干企業(yè)，年實(shí)現(xiàn)利潤(rùn)1500萬(wàn)元，創(chuàng)匯2000萬(wàn)美元。

2001年入駐威海開(kāi)發(fā)區(qū)的韓國(guó)獨(dú)資企業(yè)威海世一電子有限公司創(chuàng)造了當(dāng)年投資、當(dāng)年開(kāi)工建設(shè)、當(dāng)年投產(chǎn)見(jiàn)效的奇跡。總經(jīng)理柳成陰說(shuō)：“是威海開(kāi)發(fā)區(qū)的服務(wù)促成了這一奇跡。”世一電子公司到威海投資3年來(lái)，享受了威海開(kāi)發(fā)區(qū)的全部?jī)?yōu)惠政策，管委會(huì)領(lǐng)導(dǎo)還經(jīng)常深入企業(yè)了解生產(chǎn)經(jīng)營(yíng)情況，及時(shí)解決影響企業(yè)發(fā)展的問(wèn)題。當(dāng)初企業(yè)投資只有1000萬(wàn)美元，基于威海開(kāi)發(fā)區(qū)優(yōu)越的投資環(huán)境，總部很快決定上馬二期、三期、四期工程。目前，二期工程已投入使用，三期工程于4月底竣工，四期工程正在進(jìn)行開(kāi)工前的各項(xiàng)準(zhǔn)備。四期工程完工后，公司的總投資將達(dá)到4000萬(wàn)美元，5年內(nèi)威海世一電子有限公司可以完成銷售收入5億美元。屆時(shí)，在威海開(kāi)發(fā)區(qū)的工廠將成為公司的主要生產(chǎn)基地，韓國(guó)國(guó)內(nèi)的原先的廠家將專門從事產(chǎn)品開(kāi)發(fā)和樣品制作。

威海開(kāi)發(fā)區(qū)親商愛(ài)商、幫商扶商的優(yōu)質(zhì)服務(wù)，有力地促進(jìn)了全區(qū)的招商引資。2003年全區(qū)引進(jìn)1000萬(wàn)美元以上的項(xiàng)目達(dá)到12個(gè)，合同外資達(dá)2.08億美元，占合同外資總數(shù)的74%。增資項(xiàng)目21個(gè)，合同利用外資4570萬(wàn)美元。據(jù)統(tǒng)計(jì)，威海開(kāi)發(fā)區(qū)已有56家外資企業(yè)追加投資，增資額超過(guò)1億美元。此外，威海開(kāi)發(fā)區(qū)還不斷加大對(duì)歐美招商的力度，實(shí)現(xiàn)了歷史性突破。比利時(shí)貝卡爾特投資3000萬(wàn)美元的鋼簾線項(xiàng)目已正式落戶開(kāi)發(fā)區(qū)，未來(lái)3年投資規(guī)模可達(dá)到1.5億美元，威海開(kāi)發(fā)區(qū)的利用外資結(jié)構(gòu)更加趨向合理化和多元化。

近日，威海經(jīng)濟(jì)技術(shù)開(kāi)發(fā)區(qū)又傳出好消息，今年第一季度，開(kāi)發(fā)區(qū)引進(jìn)外資項(xiàng)目21個(gè)，實(shí)際利用外資4836萬(wàn)美元，同比增長(zhǎng)100.3%。其中，1000萬(wàn)美元以上的外資項(xiàng)目就有8個(gè)。這預(yù)示著，今年威海開(kāi)發(fā)區(qū)的招商引資又是一個(gè)豐收年。

I n early 2004， Sekonix Co.， Ltd.， from South Korea invested 10 million US dollars in the production of optical pickup lenses in Weihai Economic and Technological Development Zone (WETDZ). Over the past two years， this was the fourth investment in WETDZ by Sekonix.

Besides Sekonix， the excellent service system of WETDZ has also turned itself into a “hot land” to receive overseas funds and the shifting of foreign manufacturing industries. By the end of 2003， WETDZ had received 532 foreign-invested projects， utilizing 1.4 billion of contracted foreign capital and actually utilizing 574 million US dollars. Among them， 40 projects have investment scales of more than 10 million US dollars. Some 314 foreign enterprises are from South Korea， making this the largest assembling place of Koreans in the Shandong Peninsula.

In WETDZ， you can hear numerous stories about how excellent services are offered to foreign investors in their times of need. Take the semiconductor project， invested by S-TECH Enterprises from South Korea with an investment volume of 25 million US dollars， as an example. During the autumn season， while S-TECH was under construction in WETDZ， many of the peasants employed by an architectural company went home to harvest their wheat， which delayed the construction process. Before the South Korean investor even got to know this information， WETDZ organized a supplementary labor force for the construction， guaranteeing the timely completion of the project so that the factory was put into operation in the very same year.

Furthermore， during the spring of 2003， a large-scale power failure occurred in the Weidong Food Company processing plant. Without electric power， several million tons of raw materials and finished products in cold storage would go bad， making the enterprise incur great losses. So WETDZ volunteered to contact the power supply department and restored electricity in a timely manner. Nowadays， Weidong Food Corporation has become a dominant enterprise in WETDZ， turning over profits of 15 million yuan and earning 20 million US dollars through export every year.

In 2001， Sekonix Electronics Co.， Ltd.， from South Korea created a record in WETDZ by investing， constructing， and commencing operations in one year. So Mr. Liu Chengyin， General Manager of Sekonix said: “It is WETDZ that helped us create this miracle.” Over the past three years that it has invested in WETDZ， Sekonix has enjoyed all the preferential policies WETDZ provided. Moreover， the leaders of the administration committee of WETDZ frequently visited Sekonix to investigate the operations there and offer timely help for the enterprise.

At the beginning， the investment volume of Sekonix was only 10 million US dollars; but after experiencing the excellent environment of WETDZ， the headquarters of Sekonix in South Korea soon decided to increase its investments through a second phase， a third phase， and a fourth phase. To date， the second phase project has already begun operation， the third phase project was completed at the end of April， and preparatory work is being done for the fourth phase. After completion of the fourth phase， the total investment from Sekonix will hit 40 million US dollars; and in five years， Sekonix in Weihai will turn over a total sales income of 500 million US dollars. By the end of this decade， the factories in WETDZ will become the main manufacturing base of Sekonix worldwide， while the previous factories in South Korea will specialize in research and development， as well as manufacturing of sample products.

In 2003， WETDZ attracted 12 foreign projects with total investment volume of 10 million US dollars for each; and the amount of contracted foreign funds utilized hit 208 million US dollars， accounting for 74% of the total foreign capital utilized for the year.

Statistics reveal that in WETDZ， 56 foreign-funded enterprises have increased investments， totaling more than 100 million US dollars. Following WETDZ’s extensive efforts to attract investments from Europe and America， the Belgium-based Bekaert has invested 30 million US dollars in manufacturing steel curtain strings here. In the next three years， the continuous investment scale will hit 150 million US dollars， which will result in a more reasonable and diversified foreign investment structure in WETDZ.